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  Title Copies
The Sales Bible: The Ultimate Sales Resource, New Edition 
Edition: Revised 
Year: 2008 
ISBN: 0061379409 
ISBN 13: 9780061379406 
 1 
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage 
Year: 1999 
ISBN: 1857882016 
ISBN 13: 9781857882018 
 1